Partner Success Stories

m-Qube, A VeriSign Company
www.verisign.com/m-qube
Acquired by the trusted provider of internet infrastructure services VeriSign in 2006, m-Qube is a leading mobile channel enabler that helps companies, develop, deliver, and bill for mobile content, messaging, and applications. With m-Qube, companies around the world can more easily take advantage of wireless as a content delivery, marketing, and communications channel. Originally m-Qube came to QTAS as a start up company. Because they outsourced their customer service department to us, they were able to focus on growing their business. Today, via customer’s Web portal, QTAS agents create a report for each customer inquiry using a customized script to address service-related questions.

“QTAS works very closely with our operations staff to understand the business we are in and how it has it has changed over the years. Because of this relationship, we’ve been able to add additional call answering services throughout our contract. QTAS provides us with a value-added answering service. They don’t merely answer the phone and pass the message along to us, but they also provide guidance and feedback to our callers, which aids in our customer satisfaction.” ”
—Wayne Dumas

NextEon Com
www.NextEon.com
NextEon Com is a creative website development company that designs, creates, hosts, and maintains client websites. For NextEon, QTAS’ Virtual Receptionist is the perfect solution. Our automated greeting program gives callers the option to leave a confidential message or speak with an agent. Emergency service requests, such as technical problems with websites or email, are immediately dispatched to the technician on call, and sales calls are routed directly to a NextEon representative.

“We know firsthand how important it is for a live operator to answer the phone versus voicemail—the difference is night and day. It strengthens our sales chain by having a live person. And we’re on-call 24/7 for our clients. When their email is down, to them that’s a life and death situation. I want them to be able to find me no matter what. For us, QTAS is far more than an answering service; they’re a business partner that understands the full depth of our needs.”

—Paul R. Adams, President

DiStefano Hair Restoration Center
www.drdistefano.com
The DiStefano Hair Restoration Center is at the forefront of hair transplant technology. The company is the largest independent hair restoration practice in the Northeast, with six locations and over 5,000 hair transplants performed since its founding 13 years ago. For DiStefano, QTAS captures leads from regional radio, television, and newspaper advertisements.

“We literally get calls day and night from prospective patients. QTAS has done a very nice job of representing our company in a service oriented way. I think they’ve done a wonderful job.”

—Glenn Coulter, CEO

Tivoli Audio
www.tivoliaudio.com
Tivoli Audio’s passion is bringing beautifully designed, simple-to-use, high quality audio products to consumers at a fair price. The company is known around the world for its fine table radios. For Tivoli, QTAS created a custom form for both order taking and capturing reason-for-call. We direct customer service and technical support calls and answer questions regarding products. We also take requests for brochures and refer callers to the nearest dealer.

“To man something 24 hours a day is not cost-effective for us, and QTAS is already there. The managers there are excellent; they hire good people; they’re all trained; and they always get our orders over to us the next morning.”

—Ron Sylvester, National Sales Manager