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Telephone
Support
Services
Features>
Call
Center Services
Features>
Voice Mail Services
Features>
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Telephone Support Services — Features
We can integrate the following features with
any
of the services we offer:
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Customized Answering, Call Processing
& Response Based Scripting |
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Interface with Customer website
or database |
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Emergency Call Escalation |
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Service Dispatch |
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Message Notification Options
– Call, page, alpha page, email, text message or call
transfer |
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Pre-programmed On Call Schedule
by day, week or month |
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Message & Data Delivery
via email, fax, voice mail, text message |
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Relational Data Bases (customer
list, products, contracted client list, store locator, dealer
locator, parts, property addresses) |
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Caller ID Capture |
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Auto Attendant (combines live
and automated voice mail services to handle your company’s
calls) |
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Record or Handoff to Voice
Mail for easy secure pick up and message confidentiality |
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Toll Free Service |
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Standard & Customized
Call Reporting |
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